We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t work out. If you would like to request a return or exchange for an eligible order, you have 21 days from your order’s delivery date to get started.
Merchandise must be returned unworn, with original tags attached, and in its original condition. Swim merchandise must be returned with all original tags attached and hygiene lining in place. Jewelry must be returned in its original packaging and gift box. Items that have been worn, altered, damaged, or have tags removed will be refused by our warehouse team. We reserve the right to deny credits if the merchandise does not meet our return policy requirements.
Any merchandise marked “final sale” is not eligible for return or exchange. Items that qualify as “final sale” are noted on the product page, in your shopping bag, and at checkout.
For eligible full-price domestic returns and exchanges, start a request HERE.
For eligible full-price international returns and exchanges, start a request HERE.
Please have your email address and order number available, and follow the system prompts.
Please note:
- All requests must be received within 21 days of your order fulfillment date. Once you have completed the request, a Return Management Authorization (RMA) number will be issued that is valid for 7 days.
- Items that are not received by a courier within 7 days may be eligible for store credit only.
- Return labels for exchanges will be voided and canceled if not dropped off within 7 days.
- As the parcel remains your responsibility until it arrives back with us, please ensure that you get proof of postage from the shipping vendor should you need to contact us about your return status.
- Once your return is processed, you will receive an automated email notification that a refund has been issued to your original form of payment. This can take up to 10 business days.
