MARIE OLIVER RETURN POLICY:
If you would like to return your order, please click HERE to begin the process. Please have your email address and order number ready.
- Full-priced items may be returned for full refund to the original method of payment, or exchanged.
- Full priced items purchased with a promotional code of 30% or greater applied may be returned for STORE CREDIT only.
- All Items marked as SALE or ARCHIVE on our website are FINAL SALE and therefore not eligible for return or exchange. No exceptions.
- Please note all return requests must be received within 21 days from your order fulfillment. Once a RMA number has been issued, the RMA number is valid for 14 days. If your return is not received by our warehouse within 14 days, your return order may be eligible for store credit only.
- Merchandise must be returned in its original condition with all tags attached. Items that have been worn, altered or damaged will be refused.
- We reccomend requesting a receipt at the time you drop off your return.
- If you receive an item which is damaged, you must contact customer service within 48 hours of delivery.
Please direct all return and exchanges to the below address:
1852 Banking Street, # 9384
Greensboro, NC 27408
- Marie Oliver reserves the right to deny any return if the merchandise returned does not comply with our Returns policy.
- Once we have received your package, your refund will be processed within 7-10 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
- Original shipping charges are non-refundable.
- Shipping and handling charges are non-refundable unless item is damaged or Marie Oliver has made a shipping error. Items are classified as "faulty" if they are received damaged, or where a manufacturing fault occurs.
- Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- In the event MarieOliver.com has processed your order incorrectly or your item arrives damaged, please contact our customer service team at via the ‘Contact Us’ form, so we may assist with an exchange.
- Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.
HOLIDAY RETURN POLICY:
- Any full-priced item purchased between December 1 and December 31 will have a 30 day window to request a return. Please follow return procedure listed above to request your return.