FREQUENTLY ASKED QUESTIONS
Tracking information is provided in your shipping confirmation email. If you did not receive this email, please contact us for assistance.
Alternatively, you may create an account on our website to track your order(s) from Marie Oliver.
Please click here to begin your return process. Return Order Requests must be received within 21 days from your order fulfillment. Full-priced items may be returned for a refund to your original method of payment. Merchandise must be returned in its original condition, unwashed, unworn, with tags in place.
Full priced items purchased with a promotional code discount of 30% or greater applied may be exchanged or returned for STORE CREDIT ONLY.
All items marked SALE or ARCHIVE on our website are considered to be FINAL SALE items and cannot be returned or exchanged. Visit our Returns & Exchanges page for more information.
Once you initiate the return process, our customer service team will approve and you will receive an email notification with your RMA (Return Merchandise Authorization) number and instructions on how to return your item(s).
Once your returned item(s) arrive in our warehouse and are checked in, we will refund your order to your original method of payment. You will receive an email notification of the refund. Please allow 7-10 business days for the refund to be reflected on your original payment method.
We gladly offer FREE exchanges for full-price items within 21 days of your order fulfillment date! If you would like to exchange your order, please click HERE to begin the process. Please have your order number and your email address or shipping zip code ready.
We recommend returning within 14 days of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.
Return labels for exchanges will be voided and cancelled if not dropped off within 14 days.
When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.
Exchanges must be returned within 30 days of your original delivery.
Orders placed by 2pm EST shipping 2nd Day or Overnight will be processed the same business day. For orders placed by 2pm EST shipping standard delivery, please allow 1-2 business days for processing. If an order is placed after 2pm EST, it will be processed the next business day. All US domestic orders are processed Monday-Friday, excluding holidays.
Visit our Shipping page for more information.
Please click here to begin your return or exchange process. Exchange or Return Order Requests must be received within 21 days from your order fulfillment.
Visit our Returns & Exchanges page for more information.
Please click here to reference our size guide. Marie Oliver offers styles with different fits, and fit information is included on each product page. For exact measurements of a style, please contact us. We are happy to assist you as best we can!
MarieOliver.com currently processes domestic orders for the United States (US) only. For orders outside of the United States, please contact Marie Oliver customer service to inquire about special orders at firstname.lastname@example.org. Please note that 2-day and overnight shipping is not available for these orders at this time. Orders will ship via USPS Priority Mail. Customers will be responsible for all duties, taxes and return shipping for orders fulfilled outside of the United States.
All items that are marked FINAL SALE or ARCHIVE have been discounted and cannot be returned for a refund, store credit, or exchanged for a different size, color or style. We understand purchasing Final Sale or Archive items can be difficult, so please contact us prior to placing your order if you have any questions.
Marie Oliver will gladly offer a one-time price adjustment on items purchased only at full price within 14 days of your purchase. Items previously purchased at a reduced price or promotional discount are not eligible for price adjustment(s). Promotions or discounts cannot be applied retroactively to orders placed before the promotional discount was activated.
You do not have to create an account to place your order. However, we recommend creating an account on our website so that you may easily access your order history if needed. Click here to get started.
If you forget your account password, click the “Forgot your password?” link on the account page. You will be prompted to type in your email address for your account. Instructions to reset your password for your account on our website will be emailed to you.
We accept Credit Cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Paypal, and Afterpay.
Please click here to learn more about afterpay.
Please click here to sign up for our email newsletter.
Please visit our contact us page and select “wholesale inquiry” from the subject dropdown. A member of our team will follow up with you.
Yes, gift cards are available for purchase. Marie Oliver gift cards are delivered to your email inbox, with instructions on how to redeem at checkout. Gift cards have no additional processing fees - just select from the available amounts.
Marie Oliver can change or alter your order if you contact us within 2 hours of placing your order. Please email us at email@example.com, and we will be happy to assist you.
Occasionally we run offers for our followers and/or mailing lists. When placing an order, simply enter your promo code at time of checkout to redeem the promotion. Please note that only one promocode may be used per order. If you are having trouble redeeming a promo code, email firstname.lastname@example.org.