FAQ

Please click here to begin your return process. Return Order Requests must be received within 21 days (3 weeks) from your order fulfillment. Full-priced items may be returned for a refund to your original method of payment. Merchandise must be returned in its original condition: unwashed, unworn, with tags in place. 

Full-priced items purchased with a special promotional code discount of 30% or greater applied may be exchanged or returned for store credit only.

All items marked SALE or ARCHIVE on our website are considered to be final sale items and cannot be returned or exchanged. Visit our Returns & Exchanges page for expanded information.

Once you initiate the return process, our customer service team will approve and you will receive an email notification with your Return Merchandise Authorization (RMA) number and instructions on how to return your items.

Once your returned items arrive in our warehouse and are checked in, we will refund your order to your original method of payment. You will receive an email notification of the refund. Please allow 7-10 business days for the refund to be reflected on your original payment method.

We gladly offer free exchanges for full-price items within 21 days (3 weeks) of your order fulfillment date! If you would like to exchange your order, please click here to begin the process. Please have your order number, and your email address or shipping zip code ready. 

We recommend returning within 14 days of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.

Return labels for exchanges will be voided and cancelled if not dropped off within 14 days.

When making an exchange, the replacement product(s) will be sent when the return package is in transit on its way back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.

Exchanges must be returned within 30 days of your original delivery.

Please click here to begin your return or exchange process. Exchange or Return Order Requests must be received within 21 days (3 weeks) from your order fulfillment date.

Visit our Returns & Exchanges page for more information.

All items that are marked FINAL SALE or ARCHIVE have been discounted and cannot be returned for a refund, store credit, or exchanged for a different size, color or style. We understand purchasing Final Sale or Archive items can be difficult, so please contact us prior to placing your order if you have any questions.

Marie Oliver will gladly offer a one-time price adjustment on items purchased only at full price within 14 days of your purchase. Items previously purchased at a reduced price or promotional discount are not eligible for price adjustment(s). Promotions or discounts cannot be applied retroactively to orders placed before the promotional discount was activated.