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SHIPPING & RETURNS

Standard Shipping Policy

MarieOliver.com will provide a tracking number once your order has shipped to help you anticipate the appropriate delivery date. When placing your order please be aware that the courier does not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends. Please note that Marie Oliver cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. When placing an order during promotional periods or on a holiday please allow 2-3 business days for your order to be processed.

MarieOliver.com currently processes domestic orders for the United States only.  For orders outside of the United States, please contact Marie Oliver customer service to inquire about special orders at info@marieoliver.com. Customers will be responsible for all duties, taxes and return shipping for orders fulfilled outside of the United States.

Marie Oliver Domestic shipping charges:

Ground $10
2 Day Air $25
Overnight $38

 

Orders placed by 2pm ET shipping 2nd Day or Next Day Air will be processed the same business day. Orders placed by 2pm ET shipping Ground will be processed within 1-2 business days. Please note our delivery times:

Ground Orders 3-9 Business Days
2nd Day Air 2 Business Days
Overnight 1 Business Day

 

Standard Return Policy

ALL SALES ITEMS (INCLUDING SALES IN WHICH A PROMO CODE IS APPLIED) ARE FINAL

MarieOliver.com wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase please familiarize yourself with the details of our Return Policy.

For all domestic orders, MarieOliver.com will accept returns of full price merchandise within 14 days of the date on which ordered items are delivered to you. Please use the 'Contact Us' form on MarieOliver.com to obtain a Return Merchandise Authorization (RMA) number. In the form, please include your order number for quicker processing. Should you wish to return your item(s) for a refund, original shipping costs will be deducted from the amount of your refund. Original shipping costs will not be refunded.

Please note, all sale merchandise and gift cards are final sale and may not be returned.

Please direct all return and exchanges to the below address:

Marie Oliver
1852 Banking Street, # 9384
Greensboro, NC 27408

For international orders, MarieOliver.com will accept returns of full price merchandise within 14 days of the date on which ordered items are delivered to you. Upon receipt of your return request we will send an email containing a return shipping label and information detailing the return shipping fee in addition to duties and taxes incurred by Marie Oliver to be deducted from your return.

Returns must be received by Marie Oliver in their original condition, not having been worn, or altered, and with all original tags, belts, designer packaging, and other items which may have accompanied your purchase still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Shipping and handling charges are non-refundable unless item is damaged or Marie Oliver has made a shipping error. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. In the event MarieOliver.com has processed your order incorrectly or your item arrives damaged, please contact our customer service team at via the 'Contact Us' form, so we may assist with an exchange.

How to Request  Return
To request a return, please email our customer service team using the 'Contact Us' form to obtain your RMA number.  Please advise which item(s) you wish to return and the return type (return, exchange, or store credit), as well as the reason that you wish to return your item.

Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.

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