MARIE OLIVER SHIPPING POLICY:
MarieOliver.com will provide a tracking number once your order has shipped to help you anticipate the appropriate delivery date. When placing your order please be aware that the courier does not guarantee a specific time of day for expedited delivery services nor does expedited delivery include weekends. Please note that Marie Oliver cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our facility. When placing an order during promotional periods or on a holiday please allow 2-3 business days for your order to be processed.
MarieOliver.com currently processes domestic orders for the United States (US) only. For orders outside of the United States, please contact Marie Oliver customer service to inquire about special orders at email@example.com. Customers will be responsible for all duties, taxes and return shipping for orders fulfilled outside of the United States.
Marie Oliver Domestic Shipping Charges:
|2 Day Air||$20|
Orders placed by 2pm EST shipping 2nd Day or Overnight will be processed the same business day. For orders placed by 2pm EST shipping standard delivery, please allow 1-2 business days for processing. If an order is placed after 2pm EST, it will be processed the next business day. All US domestic orders are processed Monday-Friday, excluding holidays.
Please note our delivery times:
|Ground Orders||3-9 Business Days|
|2nd Day Air||2 Business Days|
|Overnight||1 Business Day|
MARIE OLIVER RETURN POLICY:
MarieOliver.com wants you to be completely satisfied with your purchase. If you are not satisfied with your purchase please familiarize yourself with the details of our Return Policy below.
How to Request A Return:
For eligible domestic orders, to request a return, please use the ‘Contact Us’ form on www.marieoliver.com to contact our customer service team and request a Return Merchandise Authorization (RMA) number. Please note all return requests must be received within 14 days from your order delivery date. When requesting your RMA number, please include the following information:
Should you wish to return your item(s) for a refund to your original payment method, the original shipping costs will be deducted from the amount of your refund. Original shipping costs will not be refunded.
Your RMA number will be sent to you via email once your return request has been received and authorized. Please note that requests received Monday through Friday 9 AM to 5 PM EST will be granted the same business day. Return requests received outside these hours, on holidays, or on a weekend will be approved the next business day. Once you receive your RMA authorization email, please proceed with sending in your return. Your issued RMA number is valid for 14 days. If your return is not received by our warehouse within 14 days, your return order may be eligible for store credit only.
To return your item(s), you may use the shipping carrier of your choice OR contact us by email or phone for a return label. We recommend using a courier that will provide tracking details. We cannot be responsible for lost or stolen shipments. If requesting a return label from Marie Oliver, the return label will be emailed to you within the next business day. Please note that a fee of $10 will be deducted from your refund for use of this label.
*Please note, all merchandise marked "SALE" as well as Digital Gift Cards are considered FINAL SALE and may not be returned.*
Please direct all return and exchanges to the below address:Marie Oliver
In the event MarieOliver.com has processed your order incorrectly or your item arrives damaged, please contact our customer service team at via the ‘Contact Us’ form, so we may assist with an exchange.
Products purchased for commercial services (i.e. print/tv/film/visual productions) may not be returned. Requests for samples of this nature should be directed to the PR department. Please note availability of samples is not guaranteed.